Shipping policy

Shipping Locations

We currently deliver within the United Kingdom and to selected international destinations. Available delivery options and estimated timeframes will be displayed at checkout based on your location.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

During high-demand periods (sales, holidays, new collections), processing times may be slightly extended.

UK Delivery

We offer the following delivery options within the UK:

• Standard Delivery: 2–4 business days

• Express Delivery: 1–2 business days

Delivery costs are calculated at checkout and depend on the selected service.

International Delivery

International delivery times vary depending on destination and customs processing. Estimated delivery times will be provided at checkout.

Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your delivery.

Sustainable Packaging

As a brand committed to ethical and sustainable fashion, we aim to use eco-friendly and recyclable packaging wherever possible.

Delivery Delays

While we do our best to ensure timely delivery, delays may occur due to factors beyond our control (e.g. courier disruptions, customs clearance). We appreciate your understanding in such cases.

Incorrect Address

Please ensure that all delivery details are correct when placing your order. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete address information.

Contact Us

If you have any questions about delivery or your order, please contact our customer support team at rebeccajackson@javesopenslimited.com